EMERGENCY SERVICES

We're here when you need us most

Plumbing emergencies don't wait for business hours. While we focus on water treatment systems, we understand that water-related emergencies can be stressful. Here's how to determine if you have an emergency and what steps to take.

24/7 Emergency Hotline

(615) 212-8488Call Emergency Line Now

IS THIS A PLUMBING EMERGENCY?

CALL IMMEDIATELY

These situations require immediate attention to prevent property damage or health hazards:

  • Active Flooding or Burst Pipe

    Water actively pouring into your home

  • Complete Loss of Water

    No water throughout entire home

  • Sewage Backup

    Health hazard requiring immediate response

  • Gas Leak Near Water Heater

    Evacuate and call gas company first, then us

  • Major Leak Under House

    Foundation or structural water damage risk

Call Emergency Line

CAN WAIT

These issues should be addressed soon, but aren't emergencies:

  • Slow Drain

    Annoying but not urgent

  • Dripping Faucet

    Wasteful but containable

  • Running Toilet

    Schedule a service call

  • Filter Replacement

    Routine maintenance

  • Low Water Pressure

    Usually not an emergency

  • System Maintenance

    Scheduled check-ups

EMERGENCY MITIGATION STEPS

Take these steps immediately to minimize damage while waiting for help

1

LOCATE YOUR MAIN WATER SHUT-OFF VALVE

The main shut-off valve controls all water coming into your home. Common locations:

  • Inside: Basement, crawl space, or utility room where main water line enters
  • Outside: Near the water meter, usually in a concrete box in your yard
  • Garage: Along the wall where water enters from the street
2

TURN OFF THE WATER MAIN

How to shut off your water supply:

  • Gate valve (wheel): Turn clockwise (righty-tighty) until fully closed
  • Ball valve (lever): Turn 90 degrees perpendicular to the pipe
  • Stuck valve: Don't force it—call us immediately
3

STOP THE DAMAGE

Immediate damage control steps:

  • Move furniture, electronics, and valuables away from water
  • Use towels, buckets, or a wet/dry vacuum to contain water
  • Open windows and use fans to start drying the area
  • Take photos for insurance documentation
4

CALL US

Once you've stopped the water and controlled immediate damage:

Call (615) 212-8488

We'll walk you through next steps and dispatch help

FOR NON-EMERGENCY SERVICE

EXISTING CUSTOMERS

If you're an existing Will's Friends customer with a non-emergency service need, call us directly:

(615) 212-8488

NEW CUSTOMERS

For non-urgent service or to learn about our water treatment systems, schedule a Water Fit Call:

WE'RE HERE TO HELP

Whether it's an emergency or a routine question about your water, we're just a phone call away.

Call (615) 212-8488