Terms of Service

WILL'S FRIENDS PRIVACY POLICY

Last modified 08.07.2025

These Terms of Service ("Terms") govern your use of the Wills Friends, LLC website located at www.willsfriends.com (the "Service") operated by Wills Friends, LLC ("we", "us", or "our"), a licensed plumbing company specializing in water filtration systems (TN License Number #4997).

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Your continued use of our Service after any changes to these Terms constitutes acceptance of those changes. Please review these Terms periodically.

If you have any questions about these Terms, please contact us at info@willsfriends.com or by mail to Wills Friends, LLC, 4025 Hillsboro Pike, STE 601, Nashville, TN 37215.

ACCEPTANCE OF TERMS

By accessing and using this Service, you accept and agree to be bound by the terms and provision of this agreement. Your use of our Service is also governed by our Privacy Policy, which is incorporated herein by reference.

You represent and warrant that:

You are at least 18 years of age
You have the legal capacity to enter into binding agreements
You will use the Service only for lawful purposes
You will not use the Service in any way that violates any applicable federal, state, local, or international law or regulation

Service Description

Wills Friends, LLC is a licensed plumbing company (TN License #4997) specializing in water filtration and treatment solutions. Our services include:

Water quality assessments and testing coordination
Water filtration system recommendations
Professional installation of water treatment equipment
Maintenance and service of water filtration systems
Educational resources about water quality

All plumbing work is performed by licensed professionals in accordance with applicable state and local codes and regulations.

User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account. You agree to notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

DISCLAIMERS AND LIMITATIONS

THE INFORMATION PROVIDED THROUGH OUR SERVICE IS FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED AS MEDICAL OR HEALTH ADVICE. WE ARE NOT MEDICAL PROFESSIONALS, HEALTHCARE PROVIDERS, OR HEALTH EXPERTS. OUR WATER QUALITY ASSESSMENTS AND FILTRATION RECOMMENDATIONS ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

Medical and Health Disclaimer

IMPORTANT HEALTH NOTICE:

We are licensed plumbers specializing in water filtration, NOT medical professionals
Water quality information provided is for general educational purposes only
Always consult with qualified healthcare providers regarding health concerns
Never disregard professional medical advice because of information from our Service
Water quality can affect health, but individual health outcomes vary significantly
If you have specific health conditions, consult your physician before making water treatment decisions

No Guarantee of Results

RESULTS DISCLAIMER:

Water filtration results vary based on numerous factors including but not limited to:
- Source water quality and contamination levels
- Plumbing system age, condition, and configuration
- Local water supply variations
- Proper system maintenance and filter replacement
- Individual household usage patterns
- Geographic and environmental factors
Every property has unique plumbing structures and limitations
We make NO GUARANTEES regarding specific contamination removal percentages
Performance claims are based on laboratory testing under controlled conditions
Actual performance in your home may differ from laboratory results
Regular testing is recommended to verify ongoing system performance

Professional Services Disclaimer

While we are licensed plumbers (TN License #4997), our services are limited to:

Plumbing work related to water filtration systems
General water quality education
Installation and maintenance of water treatment equipment

We do NOT provide:

Medical diagnosis or treatment
Legal advice regarding water rights or regulations
Engineering services beyond our plumbing scope
Guarantees about health improvements
Advice on water-related medical conditions

INTELLECTUAL PROPERTY

All content, features, and functionality of this Service are and will remain the exclusive property of Wills Friends, LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Prohibited Uses

You are prohibited from:

Copying, modifying, or distributing our content without written permission
Using our intellectual property for commercial purposes
Creating derivative works based on our content
Reverse engineering our systems or methodologies
Scraping or harvesting data from our website
Misrepresenting your affiliation with Wills Friends, LLC
Using our service to violate any applicable laws or regulations

User Content

By submitting content to our Service, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute such content in connection with our Service. You represent and warrant that you own or have the necessary rights to all content you submit.

ADVERTISING COMPLIANCE

Our Service complies with advertising policies and guidelines established by major platforms including but not limited to:

Google Ads Compliance

We adhere to Google's advertising policies by:

Providing accurate and honest information about our services
Not making misleading claims about water quality or health benefits
Clearly identifying ourselves as a plumbing service, not medical providers
Maintaining transparent business practices and clear contact information

Facebook/Meta Ads Compliance

Our advertising practices align with Meta's policies through:

Truthful representation of our services and capabilities
Appropriate disclaimers about non-medical nature of our services
Compliance with housing and credit advertising restrictions where applicable
Respect for user privacy and data protection

General Advertising Standards

We commit to:

Truth in advertising principles
Clear and conspicuous disclosure of material terms
Substantiation of any performance claims
Compliance with FTC guidelines on endorsements and testimonials
Adherence to state and local advertising regulations

GOVERNMENT AND REGULATORY COMPLIANCE

Wills Friends, LLC operates in full compliance with applicable laws and regulations:

Licensing and Permits

We maintain active Tennessee plumbing license #4997
All work is performed according to state and local plumbing codes
We obtain necessary permits for installations as required
Our technicians maintain required certifications and training

Environmental Compliance

We follow EPA guidelines for water treatment systems
Disposal of filters and equipment follows environmental regulations
We comply with water quality testing standards and protocols
Our recommendations consider local water authority requirements

Consumer Protection

We honor all applicable consumer protection laws
Clear pricing and terms are provided before service
Warranty terms comply with Magnuson-Moss Warranty Act
Cancellation and refund policies meet legal requirements

LIMITATION OF LIABILITY

IN NO EVENT SHALL WILLS FRIENDS, LLC, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

Maximum Liability

Our total liability to you for any claims arising from or related to these Terms or your use of our Service shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Wills Friends, LLC and its licensees and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

Your use and access of the Service
Your violation of any term of these Terms
Your violation of any third party right
Any claim that your use of our Service caused damage to a third party

This defense and indemnification obligation will survive these Terms and your use of the Service.

ADDITIONAL TERMS

Dispute Resolution

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. The arbitration shall be conducted in Nashville, Tennessee. Each party shall bear its own costs.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Tennessee, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service.

Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void.

Electronic Communications

By using our Service, you consent to receive electronic communications from us. These electronic communications may include notices about applicable fees and charges, transactional information, and other information concerning or related to the Service.

Contact Information

Wills Friends, LLC
4025 Hillsboro Pike, STE 601
Nashville, TN 37215
Phone: (615) 212-8488
Email: info@willsfriends.com
TN License Number: #4997

For legal inquiries, please email: info@willsfriends.com with "Legal" in the subject line.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination.

TERMS OF SERVICE