OUR THREE CORE GUARANTEES
90-DAY MONEY BACK
Not happy with your water in the first 90 days? We'll remove the system and refund your full purchase price.
1-YEAR LABOR WARRANTY
Any installation issues fixed free for one full year, parts and labor included.
FIX OR REPLACE, FREE
If there's an issue before the expected life of the system, we fix or replace it for free.
90-Day Money Back Guarantee
What it means:
If you're not completely satisfied with your water quality within the first 90 days, we'll remove the entire system and refund your full purchase price.
Why we offer it:
A water filtration system is a significant investment in your family's health. You shouldn't have to wonder "what if." This guarantee gives you three full months to experience the difference in your water, your skin, your appliances, and your overall quality of life. If it's not everything we promised? We'll make it right or give you every penny back.
What's NOT covered:
If you damage the system intentionally or make unauthorized modifications, the money-back guarantee is void. Normal use and following our basic care instructions keeps you fully protected.
How to use it:
Call us at (615) 724-9879 within 90 days of installation. We'll schedule a removal appointment and process your refund within 10 business days. No restocking fees and no "processing charges", just a full refund.
1-Year Labor Warranty
What it means:
For one full year after installation, any issues related to our workmanship are fixed at absolutely no cost to you, parts and labor included.
What's covered:
- Installation-related leaks or connection issues
- Improper system calibration or setup
- Issues with mounting, placement, or structural installation
- Problems with electrical connections (RO system)
- Drainage setup issues
- Any work we performed that isn't functioning as intended
Response time:
We respond to all warranty claims within 24 hours and resolve most issues within 48 hours.
Fix or Replace Guarantee
What it means:
If there's an issue before the expected life of the system, we fix or replace it for free.
Why we offer it:
We only install really good products, and honestly, we like seeing our customers again.
How to use it:
Call us at (615) 724-9879 and tell us what's going on.
Whole-Home Water Softener System
Covered by our fix-or-replace promise:
- All dry parts and mechanical components
- Ceramic disc control valve
- Media tanks (the big red tank)
- System housing and structural components
- Brine tank (salt tank)
5-Year Manufacturer Warranty:
- Digital control head and display screen
- Circuit board and electronic controls
- Ion exchange resin (the filtration media inside)
- System sensors and monitors
- Motor mechanisms
Your Maintenance Responsibilities:
- •Add salt every 2-3 months
- •Check for salt bridges occasionally (rare, but happens)
- •Let the system regenerate monthly (it does this automatically)
That's it. It's a remarkably low-maintenance system.
Reverse Osmosis (RO) Drinking Water System
1-Year Full System Warranty:
Your reverse osmosis system is covered for one full year from installation date:
- All system components and housings
- Under-sink hardware and connections
- Dedicated faucet and dispenser
- Installation workmanship
Signs it's time to change filters: Water flow slows down noticeably, water taste changes, system makes different sounds than usual, or it's been 12+ months.
Filter Replacement: When it's time, call us and we'll take care of it.
Manufacturer Warranties
Reverse Osmosis Systems
Your reverse osmosis system also carries a manufacturer warranty separate from our installation warranty:
- •1 year on all system components except filters
- •Covers defects in materials and workmanship
- •Does not cover misuse, water conditions outside normal parameters, or improper installation
Water Softener Equipment
The water softener equipment itself comes with its manufacturer's warranty:
- •Lifetime on storage tanks and media tanks
- •Lifetime on ceramic disc valves
- •5 years on control valves, circuit boards, and filtration media
- •Excludes damages from water fouling, chemical exposure outside normal ranges, or physical damage
What Voids Your Warranty
We have to be clear about this. Your warranties are void if:
1. Unauthorized modifications
If you or another company modifies the system without our approval, we can't guarantee it anymore. Makes sense, right? We can't warrant work we didn't do.
2. Operating outside normal parameters
Our systems are designed for typical residential water:
- • Pressure: 40-80 PSI
- • Temperature: 39-100°F
- • pH: 3.0-11.0
- • TDS (Total Dissolved Solids): Up to 2000 ppm
- • Maximum hardness: 350 mg/L
3. Neglect or improper use
Not adding salt to your softener for 6+ months, letting the system freeze, physical damage, running it dry repeatedly, or ignoring obvious problems for extended periods.
4. Acts of God
Floods, tornadoes, earthquakes and lightning strikes are outside anyone's control and aren't covered. Your homeowner's insurance should cover these scenarios.
5. Using it commercially
These warranties apply to residential use only. If you install it in a business or rental property, different terms apply (call us to discuss commercial warranties).
How to File a Warranty Claim
Call us at (615) 724-9879
Talk to a real person. Describe what's happening with your system. Most of the time, we can troubleshoot over the phone and solve simple issues in minutes.
We diagnose the issue
If we can't solve it over the phone, we'll schedule a service visit. For warranty claims, there's no diagnostic fee.
We determine coverage
We'll honestly tell you if the issue is covered under warranty. If it is, you pay nothing. If it's not covered (like if you need a filter change), we'll explain the cost upfront before doing any work.
We fix it
Most repairs are completed same-day. If we need to order a part, we'll get it rushed and return as soon as possible.
Documentation
We update your service record in our system so you have a complete history of all service visits and warranty work.
Average Response Time:
- Phone support: Same day
- Service visit scheduling: Within 24-48 hours
- Repair completion: 90% resolved in first visit
Warranty Transferability
If you sell your home:
- Our warranties transfer if the new owner contacts us within 30 days of closing to register the system in their name
- We'll provide documentation for the home sale showing all warranty coverage
What Makes Our Guarantees Different
Most Water Companies Offer:
- •5-10 year valve warranties
- •Short satisfaction guarantees, if any
- •90-day labor warranties
- •Fine print that excludes most claims
We Offer:
- Fix or replace, free, before the expected life of the system
- 90-day money-back guarantee
- 1-year labor warranty
- Clear, honest terms that actually protect you
Why? Because we only install systems we'd put in our own homes. We're a Nashville family business, not a national franchise. Your neighbors are our neighbors. We're here for the long haul, and our reputation matters more than short-term profit.
Questions About Your Coverage?
We're happy to explain anything on this page in more detail. Every system comes with written warranty documentation at installation, and we'll answer any questions before, during, or after your installation.
Hours:
We pick up 24/7.
Visits and installs are booked Monday to Saturday.
Bottom line: We want you to feel completely confident in your investment. These warranties aren't marketing gimmicks. They're real protection that we honor every single day. If you have any questions or concerns, we're just a phone call away.